Ashro
Ashro Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ashro has a 2.3 star rating from 75 reviews; 47% would recommend. Consumers are mostly dissatisfied with service, returns, and pricing.
Key Takeaways for Future Customers
- Expect mixed product quality; some items fit poorly.
- Prepare for high shipping & handling and possible return fees.
- Document returns and call when items are shipped back to pursue a refund.
Negative Feedback / Risk Areas
- Pervasive customer complaints about poor customer service and long hold times.
- Frequent refund and billing disputes; return labels and exchanges often problematic.
- Reports of inaccurate order tracking and excessive S&H fees.
Positive Feedback
Some customers like certain clothing items and say select orders fit well; a few report responsive service when an item was missing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ashro has a 2.3 star rating from 75 reviews; 47% would recommend. Consumers are mostly dissatisfied with service, returns, and pricing.
Key Takeaways for Future Customers
- Expect mixed product quality; some items fit poorly.
- Prepare for high shipping & handling and possible return fees.
- Document returns and call when items are shipped back to pursue a refund.
Negative Feedback / Risk Areas
- Pervasive customer complaints about poor customer service and long hold times.
- Frequent refund and billing disputes; return labels and exchanges often problematic.
- Reports of inaccurate order tracking and excessive S&H fees.
Positive Feedback
Some customers like certain clothing items and say select orders fit well; a few report responsive service when an item was missing.
Media from reviews
Kansas City, Missouri
Need QR code for my return item
Someone answered the phone at customer service on the line and then hung up. In order to return an item through FedEx, you need a QR code. Please send me a QR code.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clearwater, Florida
Ashro - Review in Footwear and Clothing category from Clearwater, Florida
- - Zipper stuck; only zips an inch; rest is split.
- - Ordered January 2026; return window past sixty days; planned to wear this weekend; reviews were low.
I'm really disappointed, in Ashville. I ordered this outfit in January 2026, so I've exceeded the sixty day return option, but this zipper, is is, stuck in right here.
The zipper is stuck there. And then as I was trying to, get past that point, see, it's only zippable about an inch and a half, two inches, and the rest of it is just split. And, yeah, and it's kind of messing me up because I was planning on wearing this to an event this weekend. But, I just recently read or tonight read, some of the actual reviews that people have, submitted, and I didn't know that Ashwell's reviews were so low.
Over the years, I've, ordered multiple or several outfits from them, and I I did, question some of the quality. But since most of the time, I only order those things that are on sale, so I didn't worry about it.
But, yeah, I think this will be my last order from actual. It's really disappointing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders Returned
Orders were shipped back to the company on April 22. The items were too big.
I am being billed for items. I do not have your company should have received the items by now.
I need to speak to a representative. On my account, it says cancel pending, so why am I being billed for payments?
User's recommendation: Make sure to call company the day order is shipped back
Toledo, Ohio
After I opened my account I became ill and couldn’t take care of the account and became sick and disabled! I reached out to Ashro to see if I could get help/ negotiate with them the accounts is not a
- - I offered to settle the matter, but the company would not help.
- - My representative has called to negotiate the balance, but they won't do anything.
I offered to settle the matter with the company but they were not willing to help me
Its been so long my representative has called them as well to try to negotiate the balance but they are unwilling to do anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy, long time Customer
- - Disappointed with item quality from Astro online clothing.
- - The reviewer notes a tariff, regular tax, and another fee, and wants higher quality items.
As a long time Customer w/Astro online clothing. I was very disappointed with the quality of the items I received.
There are things that I've overlooked in the past however I see they have added a tariff fee, regular tax and another fee. If your going to keep adding the cost at least US as customers quality items, don't be so cheap.
User's recommendation: If something is not right, tell it to help the next person that comes along.
Fitzgerald, Georgia
Not accurate information about returns
Was told i could return item without paying additional shipping and handling. Shipping and handling was over $30. Need to be honest with customer about this matter.
Sacramento, California
Shipping Fees
- - They offer clothes and shoes and cater to Black women.
- - Their parent company is Colony Brands, not Black-owned.
- - They dislike the tiered shipping fees.
I like the clothes and shoes offered by this company. They cater to Black women.
However, their parent company is Colony Brands, a non-Black-owned corporation. That said, what I despise about this company is the EXCESSIVE shipping & handling fees.
$30.01 - $50.00$10.99
$50.01 - $75.00$15.99
$75.01 - $100.00$19.99
$100.01 - $150.00$25.99
$150.01 - $200.00$28.99
$200.01 - $250.00$29.99
User's recommendation: The S&H Fees are EXCESSIVE!
Towson, Maryland
This is the worst company I have ever ordered from the operators have no clue about nothing and not willing to assist items not shipping as promised items getting lost and nobody wants to help get it
His company is not willing to do better to help satisfy customers. All they do is take your money and then youre on your own after that very very unprofessional and the operators are rude. Very rude.
User's recommendation: Do not order from these customers they do not care. All I want is your money does not have any customer service skills at all
Lawrenceville, Georgia
Return shoes and purse
I haven't had a chance to speak with anyone yet; I shall call back. All I need is a return label. If you could help me with this issue, I would be forever grateful.
- Credit
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Downers Grove, Illinois
Thank you for your immediate response to my complaint about not receiving an item zi paid for.
My skirt was missing from my three-piece suit!
I received an immediate respfrom customer service, and item that was missing should arrive in three to 10 days.
User's recommendation: Good
Miami, Florida
To send package back
Send this package124567****/)(+-&_$#@*"::;just wanted to let you know that the package was to small and short
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm trying to return a package but I don't see the return address on the packing slip!
Can somebody please give me a call?I'm just trying to return the package.But it's very painful here at the post office!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my order
I have not received my order it should have came today at the most and was started out on the 28th of august, I am very disappointed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monroe, Wisconsin
Resolved: Fraud
Fraudulent practices. Charged for services not provided. Third party charging your card for a service you weren't aware was checked off when you checked out.
- Den of thieves
Preferred solution: Full refund
Charlotte, North Carolina
A pair of shoes I purchased is not wearable the way they are supposed to be worn.
- - Shoes won't stay on my foot; strap issue.
- - Exchanges within 60 days.
- - Warranty won't cover cost or replacement.
I got a pair of shoes that I cant wear unless I see them together so the strap will stay on the back of my foot. They said they needed them to be exchanged within 60 days of the purchase.
The warranty wouldnt cover the cost of the shoes or give me a new pair of shoes. They are blaming it on the manufacturing company so they dont have to pay the cost of the shoes or replace them. Once I pay the bill they I have, I will be closing the account.
Why should I keep spending money when they wont do anything about the damage to the merchandise. I was very happy with Ashro until now
User's recommendation: Make sure you look at the product once you receive it.Buying an extended warranty is useless because they don’t honor the warranty.
Charlotte, North Carolina
I placed an order expecting to get it in a timely manner they just waited to tell me that they were not going to extend me credit I see why people are ordering from shein
Do better everybody don't make a lot of money you all was going to get your money I would never recommend you
About
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ASHRO is a fashion apparel company which was founded by Sandra Ford. The company is headquatered in Westmont, IL. A wide selection of fashion products such as clothing, shoes, accessories and wings are presented at company's website. ASHRO sells products both for women and men. For women there are caftans, dresses, skirts, capris and more available. For men there are suits, shorts, jackets and pants, etc. A bulk of shoes such as boots, flats and heels is offered at ASHRO. Different handbags, hats and jewelry are also being sold by the company. The store carries synthetic, lace fron and human hair wings. ASHRO provides email newsletter sign-up for the new products and special offers. The store has its own online catalog, credit plan and gift certificates.
Ashro is ranked 695 out of 11553 in Footwear and Clothing category
USA
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Thank you for the reviews. The purchase originally $159.99 with all the extra charges $221.29 I declined