Ashro
Ashro Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ashro has 2.1 star rating based on 144 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Ashro to a friend or colleague.
- Rating Distribution
Pros: No pros, Got my order wrong, No comment.
Cons: Poor customer service, Return policy, Customer services reps and supervisor.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ashro has 2.1 star rating based on 144 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Ashro to a friend or colleague.
- Rating Distribution
Pros: No pros, Got my order wrong, No comment.
Cons: Poor customer service, Return policy, Customer services reps and supervisor.Recent recommendations regarding this business are as follows: "Make sure you look at the product once you receive it.Buying an extended warranty is useless because they don’t honor the warranty.", "Don’t buy from Ashro", "Never introduce new customers", "What can I do or what can you do", "DO NOT ORDER FROM THIS COMPANY YOU ARE A RIP OFF".
Most users ask Ashro for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Charlotte, North Carolina
A pair of shoes I purchased is not wearable the way they are supposed to be worn.
I got a pair of shoes that I cant wear unless I see them together so the strap will stay on the back of my foot. They said they needed them to be exchanged within 60 days of the purchase.
The warranty wouldnt cover the cost of the shoes or give me a new pair of shoes. They are blaming it on the manufacturing company so they dont have to pay the cost of the shoes or replace them. Once I pay the bill they I have, I will be closing the account.
Why should I keep spending money when they wont do anything about the damage to the merchandise. I was very happy with Ashro until now
User's recommendation: Make sure you look at the product once you receive it.Buying an extended warranty is useless because they don’t honor the warranty.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Helena Island, South Carolina
I placed a order for a male and female outfit, the mail was 2 large and did not have a front zip
I placed a call to get a return label, I spoke with Jordan, he told me I could take the Item to the UPS store. I went there the young lady asked for lablel, I said he just told me to bring it here, I then called from the store, spoke with Seff he said that I was in the wrong place go to Kroger, Walgreen or FedEX.
I went to Walgreen, again I was asked for a lablel, I told the young men the same I did not have one. Then I came home I called again I spoke with Sandy, she advised that they were not giving me a lablel, I had to pay for it myself, it was my fault if it was order wrong, my best bet is to take it to the post office. I told her I spent alot of money with this company and I did not think I had to pay for return.
I will be paying out this acct and will never order from you again and I will advise my friends and family members to do the same. These prices is outrageous and now to make the customers pay for return,then to get the run around from customer service.
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY YOU ARE A RIP OFF
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Poor customer service
All of their clothes are not true to size. Had to send something back for larger size.
They did not explain properly exchange policy. And their exchanges should have free return for an exchange. Only gave me back cost of the original outfit, not including the taxes. I was told to send back in the box.It came in, it was a fairly large box.So post office charge me for that as well.
I spent $36 to send an item back. When called to complain was told should have ordered the right size to begin with. Again their clothes don't always run true to size. So correct size was ordered.
Outfit is just made smaller than it should be for the size they are promoting.
They are a rip-off when it comes to their customer service. They are very ratchet.
User's recommendation: Beware of what you order and maybe or size up to be sure it fits.
It is your responsibility to be familiar with their return policies before you order. It is very clearly stated on their website the shipping cost TO YOU is not refundable and you are responsible for the shipping cost to send the product back. The only thing “ratchet” here is your sense of entitlement.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monroe, Wisconsin
Very unprofessional
No one answers the phone. I was on hold forever up to now.
It's not nice. I wanted to let them know about a previous order.
- Sticker had wrong address
Preferred solution: I returned items with a their sticker was delivered to Coppel texas
User's recommendation: Never introduce new customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aubrey, Texas
Don't like the style
Just not my style l didn't like the style of the wig. Or the color other then that it was ok just not for me. I have nothving bad to say about it.
User's recommendation: Look at the product carefully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere my purse set at
I didn't see any truck. They didn't deliver my package.
What can I do? Could you resend my package to me?
Preferred solution: Deliver product or service ordered
User's recommendation: What can I do or what can you do
Opelika, Alabama
Unsatisfied customer
Ashro charges a shipping fee regardless of how much product you buy. I had no idea into I returned some items then I was informed I had a 75.00 shipping fee. Absolutely unacceptable
334-332-****
User's recommendation: Don’t buy from Ashro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo update my new phone number
I would like to speak with a service representative so he or she can put my new phone number on file.
Preferred solution: I would like for y’all to put my new phone number on file.
Bensalem, Pennsylvania
Package
I received a confirmation that my package was delivered from Ashro on the 26th, when I didn't see the package on the 26th I was upset I called and the nice representative informed me that the package was delivered on the 18th She gave me the tracking number and I saw the package on my step evidently it was stolen. I don't know why I received an e-mail on the 26th saying the package was delivered on the 26th and the package was actually delivered on the 18th.
I was told that I would get the merchandise delivered again on or before December 7th. Thank you.
I just want to know why I got an email on the 26th saying my package was delivered and it was actually delivered on the 18th. I am still very upset about this
User's recommendation: I myself will put a note on my door and tell the delivery person to ring my bell
Tampa, Florida
Company is not reliable
I placed an order for a dress to wear to a party in what I thought was enough time to receive but low and behold I got the shipment today and received the wrong item furthermore my name was on the outside of the package but someone elses was on the package when I opened it. I called customer service to report this issue and was asked if I wanted a credit or replacement I told her neither one because I need the item by the 23rd of August and the replacement would not arrive until 8/28/24. This company is a joke I will never order from them again buy from black owned company yeah right
User's recommendation: If you don’t want to be annoyed don’t purchase from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Westmont, Illinois
Order # 6204**** was delivered timely; however, two of the three outfits needed to be returned for a smaller size. On February 15th 2024 I spoke with an Ashton Cust Svcs Rep and was advised
The items needed to be received back before a replacement for the correct size could be sent. Feb.
21 - 22 confirmed items received, correct sizes requested and I was told 7 - 14 days til delivery.
Feb 28 - 29 called to make a payment & told I called that day to place order; not true! & they state only 1 set received LIE
- Beautiful items for sale
- Poor customer service
- Not trustworthy
Preferred solution: My order in the correct size requested; 1 Men’s Omri Pant Set in a XL and 1 women’s Omri Pant Set in a 2x; both in black and gold
User's recommendation: Very disappointing proceed with caution
Columbus, Ohio
Payment
Most of the clothes I purchase from Ashro fit Great! Some arent what i expected but u and then back with no hassle at all. The clothes I choose to keep are fabulous!
User's recommendation: Purchase the Fantastic Fashions!!You will appreciate the clothes and value!
Brenham, Texas
Add so many finance charges at such a high and late fee thats ridiculous they are a rip off company they fix it where you never get through paying them sorry as ....
All the extra finance charges and late fee rip off companyyou will never get through paying the then they put all this crap so you can't leave you review poor people don't stand a chance with them.I would not recommend them to no one the are not worth it I hate I ever got an account with them they sorriest
Cleveland, Ohio
This company Ashro is a Scam of business.
I would never ever purchase anything from this company. I ordered a dress one time and returned it.
Two months later I get notification from Experian that I applied for a credit card. Never did. Never gave them information.
Paid with my credit card and they are trying to force this on my credit report. Seeking a lawyer!
User's recommendation: Don't buy from Ashro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westmont, Illinois
Send me a bill for the items you claim payment never received,I know I mailed you a payment every month and I know you got my payment,you on some scam *** and you can't never sell me *** else,yofake
I need you to stop with scam,I know I paid my bill every month for the ugly dresses,I never wore it.i know I didn't make no payments for this *** you come up with ,it's gone take me ten yrs to pay for some *** I already paid you for.im not retarded.i want a bill of the items I paid you for that you claim you didn't receive,I know the mailman got the mail from my address,you are a scam.and you can't do any more business with me as. Long as I live,I'll pay $5.00 a mth,for the *** I already paid for,thirsty ***
- You claim you never received payment
- I made payments every month
Preferred solution: Apology
New Rochelle, New York
Scam ripoff
The money they charge for S&H is the cost of the item you are buying. Most other company shipping is free.
This is why black people don't buy from black people. There is nothing special about their clothes.
User's recommendation: Find better deals elsewhere
About
, , , ,
ASHRO is a fashion apparel company which was founded by Sandra Ford. The company is headquatered in Westmont, IL. A wide selection of fashion products such as clothing, shoes, accessories and wings are presented at company's website. ASHRO sells products both for women and men. For women there are caftans, dresses, skirts, capris and more available. For men there are suits, shorts, jackets and pants, etc. A bulk of shoes such as boots, flats and heels is offered at ASHRO. Different handbags, hats and jewelry are also being sold by the company. The store carries synthetic, lace fron and human hair wings. ASHRO provides email newsletter sign-up for the new products and special offers. The store has its own online catalog, credit plan and gift certificates.
Ashro is ranked 864 out of 6518 in Footwear and Clothing category
USA
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Their website very clearly states their return policy. 69 days from receiving order.
Shipping is not refunded.
The return shipping cost is purchaser’s responsibility. You should be upset with your ignorance, not Ashro.
Correction, 60 days