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New Reviewer
I made the mistake of ordering some clothing and shoes from Ashro and that is where the nightmare began. I received call after call on reference to my order, either they had part of it or it would be several weeks before all items were sent. The items I did get were of...
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100 comments
#2025491

The reason I gave this rating is I kept trying to pay off a 100.00 balance and the company kept adding a small charge like 7.00 a month that would accumulate and never allowing me to pay it off. So I paid the accumulated amount it had gotten up to, just to get it paid and that's not right to have to do that.

It offended me right off the bat when they advertised in printed catalogs saying the clothes are for black people only.

That's not right either. The clothes don't know who wears them.

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ID
#309190 Review #309190 is a subjective opinion of poster.
Location
Taylors, South Carolina
Product
Ashro Clothing

About my account

i sent my order back and i understand the 7.95 for label return but my bill end up 29.98 and customer service did not help me at all and hung up on me with out the explanation why

User's recommendation: learn to call back even if it's a drop call then just leave me hanging.

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1 comment
#2186486

We are sorry to hear this. Please email us with your contact information and this issue at socialcs@sccompanies.com and we can look into this for you.

ID
#3602696 Review #3602696 is a subjective opinion of poster.
Location
Gary, Indiana

Poor quality merchandise

I ordered a pair of boots from ashro wore them 1 time for 2hrs and now they are Trashed will NOT ORDER ANYTHING ELSE.EVERYONE PLEASE BE AWARE.

User's recommendation: DO NOT BUY THEIR MERCHANDISE.

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1 comment
#2165296

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ID
#3478774 Review #3478774 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland

Bad merchandise

Poor quality merchandise wore boots one night for 2 hours and boots are trash. spoke to a supervisor on 3/17/22 saying they were sending a return label called back today to inform them I never received it for them to tell me oh there is nothing they can do I will advise my friends not to purchase anything else and I definitely wont be buying anything else from you All Angry

User's recommendation: Do not buy from they do not stand by their merchandise.

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1 comment
#2164960

We are very sorry to hear this. Please email us with your contact information and this issue at socialcs@sccompanies.com and we can look into this for you.

ID
#3477903 Review #3477903 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have ordered several items from ASHRO! Your customer the majority of the time are RUDE! Its seems they really dont want to be there or be bothered with customers that's how your company makes money

I have spoken to several in customer service just like this morning Rude! No personality not friendly so I cancelled the order! I will start looking at especially yours catalog i can say their customer service is truly customer service A 5 star to Dorina Clark take some lessons your representatives will loose you lots of money I am sure that's already the case another dissatisfied customer!
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1 comment
#2162326

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ID
#3465324 Review #3465324 is a subjective opinion of poster.
Location
Covington, Georgia
Pros
  • Good delivery
Cons
  • Prices are a bit high and their credit plan is a problem for me
  • Customer services reps and supervisor
Preferred solution
Let the company propose a solution
New Reviewer

Bad business no good

They keep sending me a bill for items I never received and/or ordered, I've asked them to stop sending me these bills and to stop calling but won't. I want to report them to the BBB

User's recommendation: Never shop with them.

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1 comment
#2151108

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ID
#3424060 Review #3424060 is a subjective opinion of poster.
Location
Sarasota, Florida
Product
Jjshouse Dress
Pros
  • No comment
Cons
  • Adds to your credit report without your permission
  • Poor customer service
Preferred solution
STOP scamming people

MAKE PAYMENT

It's no issue. It sounded like she had an issue to me by the sound of her voice. But she did explain that she had connection issues. She was very nice and took the time to explain why she was a little loud. I apologize myself for not handling the situation better than I did. I am a sales representative and I know better. So I apologize. And make sure you tell her that for me. I mean no harm. I am truly sorry.

User's recommendation: Be kind, regardless.

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1 comment
#2144174

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ID
#3386423 Review #3386423 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer

I don’t feel I should paid for bad product.

Paid to have 2 outfits delivered received the outfits very poor quality badly made. Return each outfit talked to customer service because I was charge to return both outfits. The supervisor was ugly she didnt care. Why should I have paid twice for their poor quality clothes. I told her to close my account, and I will report them to the BBB. I have been a customer for over 30 years and always paid my bill.
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1 comment
#2135091

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ID
#3346387 Review #3346387 is a subjective opinion of poster.
Location
Jennings, Louisiana
Loss
$34
Preferred solution
Let the company propose a solution
New Reviewer

This company gave me a charge off because i returned the clothes and did not make another order. This company today still sends me books to order from them again and i will NEVER

Update by user Feb 08, 2022

This was in 2013 and it is still on my Credit Report in 2022. The Credit Agency is wrong for letting them keep this in my report for soo long.

Original review posted by user Feb 08, 2022
I ordered several items from this company. The shipping and everything was free. Even to return the clothes was free. I sent back several items and got charged $87. Which shouldve been free. They put on my credit report that I was a charge off. And today,They still send me books expecting me to order. And I never will again. This started in 2013 and ended.

User's recommendation: They will try to mess up your credit.

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1 comment
#2130912

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ID
#3324216 Review #3324216 is a subjective opinion of poster.
Preferred solution
To leave me alone since 2013.
New Reviewer

My last name is spelled wrong on my catalog I have tried to get this issue resolved but I have not been successful so this is the reason Y I can’t place an order because the way I spell my name and th

I have been trying to place an order and I cannot on my magazine my last name is spelled wrong so therefore when I tried to make an order it keeps saying I'm not in in the syste
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1 comment
#2130314

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ID
#3322042 Review #3322042 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Atment

Look Im trying to make a payment do you have a direct line or not? Dont nobody have time for all these questions my goodness
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1 comment
#2111788

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ID
#3216181 Review #3216181 is a subjective opinion of poster.
Location
Overland Park, Kansas

Account Payment

Good morning, I have been trying for the last 2years to make a payment on my account, unfortunately I don't have access to the account number. Its been on my credit report as delinquent but I can't reach anyone regarding this. Tne amount.is $162. Please advice me on how to go about getting this resolved. Thank you My name is Nadine Lewis-Idowu. The account was in Nadine Lewis. My phone number is 919-672-****.
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1 comment
#2107846

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ID
#3187260 Review #3187260 is a subjective opinion of poster.
Location
Apex, North Carolina

Poor Service

I purchased one (1) item on 11/15/2021 and paid with a USPS Money Order. When I checked the website for order status, it was indicated that the one item will not be shipped until August 22, 2022. I guess they're mad because I did not open a line of credit. Now, after reading all the other reviews, I'm afraid to cancel the order because they might start sending me bills and harassing me.

User's recommendation: Do not purchase anything from this vendor.

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1 comment
#2105200

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ID
#3166102 Review #3166102 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Payoff letter

I paid off my ashro account but never received my payoff letter. Please email me the letter @***.jean64@***.com
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1 comment
#2104789

Please email us with your contact information at socialcs@sccompanies.com and we can look into this for you.

ID
#3161418 Review #3161418 is a subjective opinion of poster.
Location
Carthage, North Carolina
Preferred solution
My payoffs letter

Pissed off

I ordered an outfit that turned out not to meet my expectations and returned the outfit. I got a bill for $35.00 for merchandise I don't have. I finally decided to pay the bill just to get rid of this mess. Well a month later they claimed not have received my check. I was then charged interest on merchandise I do not have. I sent a certified check costing $36.00 to send. The check was cashed and now I can't close this account. Who new the would establish a credit limit. I sent numerous letters stating how unhappy I was with this company and the account is still open. This company has ruined my credit. It is a scam, don't buy from them.

User's recommendation: Do not buy from them unless you want your credit ruined.

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2 comments
#2096230

Please email us with your contact information at socialcs@sccompanies.com and we can look into this for you.

#2096147

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ID
#3093400 Review #3093400 is a subjective opinion of poster.
Location
Plainfield, New Jersey

Package

Package went to wrong address Some how the postal service has gotten my apt number wrong . Ashro service I am very pleased with thank you
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1 comment
#2093714

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ID
#3075951 Review #3075951 is a subjective opinion of poster.
Location
Bellwood, Illinois

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