Ashro Phone Numbers and Emails

Toll-Free Number:

  • (800) 865-9442
Send Message

Customer Service:

  • (800) 810-8964
  • (866) 243-3114

Ashro Emails:

Accessibility
Customer Service
General Info
Media
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Ashro Customer Service?

Most Popular Number:

(800) 865-9442
Total calls: 1 060 Issues resolved: 86 Last call: Mar 25, 2024

What Is the Ashro Phone Number?

Ashro's website lets users shop online and inquire about the company's products from 8:00 AM to midnight Central Time, Monday through Friday. The toll-free Ashro phone number to call when making inquiries is 1-800-865-9442. Users who want to talk to an Ashro customer service team member should call 1-800-810-8964 or 1-866-243-3114 during working hours. You can contact the Ashro customer service number to follow up on your order and ask about shipping, payment, and Ashro Credit.

Can I Email Ashro Customer Service?

Apart from the phone, customers with detailed requests can reach Ashro customer support through email. For accessibility, the team at accessibility@colonybrands.com will be at your service—email customer service at customerservice@ashro.com for assistance within 24 hours. For general inquiries, contact ashrowomen@gmail.com. You can also make payments and track your orders through this method. Emails are typically answered within 24 hours.

How Do I Contact Ashro via the Website?

The Ashro official site has a sign-up option for customers who want in on new releases, discounts, and information on how the clothing line is doing. You are required to create an account by entering your email address, name, location, and preferred reference. In the future, you can log into the account to place orders, contact the Ashro customer support team, and manage your payments.

Where Is the Ashro Located?

The official Ashro location is 1112 7th Avenue, Madison, Wisconsin 53566-1364, USA. The company only serves customers in the users and its territories or Army Post Office and Fleet Post Office addresses. Ashro discloses on the website that it uses cookies that may store user information, but there are privacy measures on the site, too. Customers may contact the head office through the site's Ashro customer service phone number.

How To Login To Ashro?

The upper-right side of the site's homepage has the Ashro login option for users who already have accounts. Once logged in, you can place and track orders, manage your account, address any concerns with the service team, and pay for goods and shipping. You can also view your statement and transaction history here. Non-members can sign up for accounts on the Ashro official site for a seamless shopping experience.

PissedConsumer Club

Contact Information

Ashro Website:

Ashro Help Center:

Corporate Office Address:

Ashro. Inc.
1112 7th Avenue
Madison, Wisconsin 53566-1364
USA

Other Info (opening hours):

Hours:

Everyday: 8:00 am - Midnight (CT)

More contact details

Ashro Customer Service Reviews

1.8 / 5
Poor
Judith H Tki
Drop in interest
stars-rating stars-rating stars-rating stars-rating stars-rating
2.4

Back in the day, Astro was a cool, nice catalog. I loved buying...

receiving the fashions were fun, different and affordable. Now prices are high, customer service is not helpful (most of the time I get the feeling that they feel you're keeping them on the phone too long), and it's no longer that much fun or different from the other styles in catalogs, and lately I can't even access the website because it gives me a code message saying that "I don't have permission to access this website on this server"!!?

What, from my cell phone? What does that even mean!!??

Read full review
Alex M Oct
Transfer
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Could not transfer old phone to new. Called customer service for help.

Was really helpfully. Thank you.

Read full review

How Good is Ashro's Customer Service?

Kemi Ekp
Kemi Ekp
Feels Neutral | Feb 24, 2024

I wanted to know if I had a balance due because I wasn't sure I always balance pay on time but didn't remember she reassured me that I had had paid in full

Read full quote
Abigael Kja
Abigael Kja
Feels Disappointed | Jun 11, 2023

Tried to pay my bill and could not! Something is wrong with pay by phone!

Read full quote
Etai Mas
Etai Mas
Feels Disappointed | Mar 28, 2023

From now on I will never buy another item from you the point you guys cannot change information of emails and telephone numbers and put in the correct one

Read full quote
Scarlett Css
Scarlett Css
Feels Satisfied | Mar 26, 2023

I did not have any problem at all. Very well satisfied.

Read full quote
Linton Fbv
Linton Fbv
Feels Disappointed | Mar 23, 2023

Fair experience

Read full quote
Bessie Kso
Bessie Kso
Feels Satisfied | Feb 10, 2023

Excellent

Read full quote

Summary of Ashro Customer Service Calls

1.6K TOTAL
CALLS
03:14 AVG CALL
DURATION
38% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ashro?

Payments and Charges Question:

  • “Payment”
  • “MAKE PAYMENT”
  • “Make a payment over the phone”

Request for Information Question:

  • “Want to find out if you received the clothes I sent back”
  • “Check on a return”
  • “Find out due date”

Account Question:

  • “To want to know which collection agency you sent my account to”
  • “Balance, paid account off last month”
  • “I want an account for my wife she saw clothed on line how do i get account”

Return/ Replace Question:

  • “Want to see how i could buy return pallet”
  • “Need a replacement phone”
  • “Return label”

Shipping and Delivery Question:

  • “Trying to find my package”
  • “The delivery person left my package on the sidewalk”
  • “Where is my package”

Product/ Service Question:

  • “I would like to order a catalog”
  • “Mic stopped working”
  • “I like to re order an older pair of sandals heels”

Activation/ Cancellation Question:

  • “Terminate astro”
  • “To cancel this phone. Someone still it”
  • “Cancel order”

Staff Question:

  • “Customer service”
  • “I need the corporate telephone phone number to report the disrespect I received from a customer service rep and supervisor.”

Cards Question:

  • “Phone and SIM card stolen”
  • “Credit card ID fraud”
  • “Card replacement”

Refund Question:

  • “My money is being taken I do jot owe want it refunded”
  • “Never issued my refund”
  • “I need a refund back to my bank account”

Employment Question:

  • “Need a job”
  • “Payoff letter”

Other Question:

  • “I would like to order place a order”
  • “Ordering”
  • “None of your business”

About

Related Companies

Colony Brands, Seventh Avenue, Montgomery Ward, The Swiss Colony, Midnight Velvet

Summary

ASHRO is a fashion apparel company which was founded by Sandra Ford. The company is headquatered in Westmont, IL. A wide selection of fashion products such as clothing, shoes, accessories and wings are presented at company's website. ASHRO sells products both for women and men. For women there are caftans, dresses, skirts, capris and more available. For men there are suits, shorts, jackets and pants, etc. A bulk of shoes such as boots, flats and heels is offered at ASHRO. Different handbags, hats and jewelry are also being sold by the company. The store carries synthetic, lace fron and human hair wings. ASHRO provides email newsletter sign-up for the new products and special offers. The store has its own online catalog, credit plan and gift certificates.

Ashro reviews and complaints

Ashro is ranked 797 out of 4781 in Footwear and Clothing category

Area Served

USA

Payment Methods

VISA

Compare Ashro To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Midnight Velvet image
317 reviews
2.7
Monroe And Main image
260 reviews
1.8
Rosewe image
2447 reviews
1.5
Write a review
Do you have something to say about Ashro? What happened? What can we help you with?
Submit review Don't show this popup